PayPal help somebody to stole my money

[Ezat5]

Someone I don't know managed to steal my money from my PayPal account, without receiving any notification from Paypal to my mobile or email.

I requested them to return back the money but my request was denied.

how could a person access my account without an OTP number or security questions?

how I didn't receive any notifications?

the person's email is weird, and I am not able to send him messages from the PayPal app.

[PayPal_RebeccaN]

Hi @Ezat5, 

Thank you for posting in the PayPal Community! 

I am very sorry to hear what has happened on your account. 

It’s extremely important to report any suspected instances of fraud. If you think your account has been compromised change your password and update your security questions right away to protect your account (we may limit what you can do on your account until you do so). 

If you notice a transaction that you didn’t authorize on your PayPal, bank or credit card statement, let us know right away through our Resolution Center. Some charges may appear unfamiliar but are legitimate and authorized. See: How do I report potential fraud, spoof or unauthorized transactions to PayPal?

You mentioned a case was opened and denied, if you want further help with this, I would recommend reaching out to our customer service team directly. 

To contact our Customer Service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 
 

You can also contact us via Facebook or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 
Rebecca