PEARLGO TECHNOLOGY CO., LIMITED (Pierrebuy.com)

[Badger_Erich]

I made a purchase using my credit card via PayPal (first mistake) for shoes and a shirt from Pearlgo (Pierrebuy.com) on April 12th. My tracking number no longer works and the company is unresponsive. PayPal has made it next to impossible to file a claim via the resolution center and I am becoming discouraged at a complete lack of support. Does anyone out there have any dealings with Pearlgo or Pierrebuy.com?  PayPal needs to stand up and deal with this seller.

[oobbles]

This is where I ordered from <removed>

But the Pearlgo is what was billed through paypal.  Besides reporting them to paypal, where else can we report them so more people don't get scammed?

[Liek]

they are a scam! Paypal need to block them out of there systems! Never buy things from Augennstern (webshop Germany) related to PEARLGO in Hong kong. Its obvious thats no good!

[Softaildan]

PayPal does not seem to want to help with any disputes made with third party credit cards. If your dispute involves PayPal credit to where you can not pay them an amount in question it is a different story. The only real way to stop the problem is to stop buying from China sellers and stop using PayPal. Pearlgo is just one of many companies PayPal is aware of and does absolutely nothing about. Good luck to all of you that have been scammed, it will be months before you receive a refund if any at all.

[AlisaLee71]

I had to get my bank to reimburse it. They deal with pay oal

[Johnhadams]

I’m having same problem Have you been helped ?

[CarolB904]

My bank refunded me.

[Badger_Erich]

FWIW: Has anyone else received emails from them saying "We are so sorry for the long-time shipping; could you please wait for 3-5 days? the logistics is slow for the outbreak of COVID-19. If you still don’t get it after 5 days, please get back to us and we will solve it for you.

 Thanks for your love and support! Hope you and your family stay safe & healthy."

I received this on May 21st. I requested a refund and no reply. I have received 2 other emails saying my order was coming within 5 days. Or, it is in customs. Again total BS. PayPal is unresponsive, I am currently filing a dispute through my credit card and hope to get my refund that way. If PayPal would have enough Credit card companies contacting them, one would hope they would cut these fraudsters off from payment. Next stop will be a complaint through the Internet Crime Center (IC3.gov) for Fraud.

[Eugenia01]

Hi, the same thing happened to me with this Company !!! I ordered some shoes on June 2 and still have not received them. Plus I email them 3 times and they never go back to me!! What the Hell PayPal needs to investigate them!! I think they are a fRUD

[Melr2728]

So far got the same issue. I've place my order in june 8,2020 and is july 13 and haven't received my order yet. Have emailed pierrebuy and no response .

[sailor1845]

Pearlgo and it's associated websites are nothing but RIP OFFS AND SHOULD BE BANNED FROM THE INTERNET AND pAYPAL.  

I have had a dispute with them through Paypal for two months now and it still is not resolved.  I ordered shoes from them on May 25, 2020 and finally received them almost 40 days later.  After sending numerous emails to Pearlgo, They finally replied and offered a 20% refund.  My answer was I  Will get a 100% refund or I ship the shoes back freight collect.  That is my next move, BUT  The package will weigh more as I will fill the shoes with DOG POOP!!!!!