Open case

[Stelaras]

Hello PayPal community, It's the first time that i open a case in paypal.I am in step that I escalated to PayPal and PayPal keeps changing the date of "Estimated case resolution". This is happening for the last two months is it normal?

[kernowlass]

@Stelaras 

If paypal are inundated with claims they do put the review date back a bit I guess.

Also if they are awaiting a response or information from the other party or if its an international transaction as well.

[Stelaras]

They said to me that I need to return my item back to seller to refund me but the cost of shipping is 85€.

[kernowlass]

@Stelaras 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544 (that's the U.S link so you would need to activate the one for your country).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.