Not recieved payment

Temp20220710G
Contributor
Contributor

I got a message from Paypal on recieving payment from Course hero that "Before we can deposit the payment into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre. Please provide the missing information" But i couldn't find any problem or such link in resolution center.

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3 REPLIES 3

dinesh2k22
Contributor
Contributor
Did you get your money later???
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Temp20220710G
Contributor
Contributor
No i didn't and my account got permanently limitation i don't know why .
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Temp20220710G 

 

Because you didn’t provide the additional info. Did you complete your kyc?

https://www.paypal.com/in/webapps/mpp/know-your-customer

 

You’ll have to contact customer services about restoring your account and proving the additional info:

https://www.paypal.com/in/smarthelp/contact-us      

Click “Message Us” option on the bottom.   

 

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal    


Kudos & Solved are greatly appreciated. 🙂
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