New account permanently limited right after setting up

New Community Member

I was emailed by Paypal to set up an account to receive payment from my Shopify store.


Right after I set up the account and received the payment I was automatically permanently limited, it was a $600 CAD order my customer paid today and I haven't even finished linking my bank account yet.


There was no warning, I tried called and the customer service and they couldn't explain, tried using the resolution center and can't open any ticket, just an error message.


What can I do at this point? Does it means my business bank account can never use Paypal again?

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Esteemed Advisor
Esteemed Advisor


You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.
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