Missing payment and missing case in resolution center

[Moh0]

I received a payment but paypal wants me to fill missing info in the resolution center but there's nothing there, there's no case, how do I receive my payment?
Please someone help me with this

[kernowlass]

@Moh0 

Read this link as you are in one of the affected countries.
https://www.paypal.com/al/webapps/mpp/ua/recpymt-full?locale.x=en_AL