Long time confirmation, Cant close account, cant remove credit card and extremely hard to figure out

[MohammedAli32]

A few month ago, I was verifying my account to use paypal and until now It didn't get confirmed. When I try to delete the account or remove the card, It says "There is a problem with your account" or "We are unable to close your account"

[kernowlass]

@MohammedAli32 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Nourelhouda21]

hi Mohamed i have the same problem i want to ask you if you solve the problem or not yet ?

[PayPal_Ayesha]

Hello @MohammedAli32 and @Nourelhouda21,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're unable to close the account. In general, if there is a limitation on your PayPal account, if there are any pending transactions, disputes, remaining balance, any compliance or risk, you wouldn't be able to close the account until that is solved. In this case, to know the exact reason why there is an issue while closing the account, kindly take a look at the Resolution Center, it will be notified. You can also reach out to our customer support team again through the available contact options for further assistance.

Good Luck,
Ayesha