Issue me refund please

[maria512]

I have ordered on Fiverr and the order has been cancelled and now I am not getting the refund from it. 

I request to Fiverr to give but they told me my payment vender got the funds backs. 

Here is my transaction ID: 0PA08818SW8515537

Please take a look into this case nd resolve it. 

Thanks 

[kernowlass]

@maria512 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[maria512]

Thank you for your response please let me know how can I open 2nd dispute?

[kernowlass]

@maria512 

Well it would help if you had actually said that you had already opened a dispute.

Also which dispute you opened, if you escalated to a claim and what happened !!

[maria512]

The dispute is closed in favor of the seller. After this, I contact with seller again and they told me they have cancel the order and gave a refund to my payment vendor. 

But, PayPal is not listening to me.. That's why I'm asking to reopen the case 

[kernowlass]

@maria512 

Well as you have answered 0 of the questions that i asked you then sadly can't advise.