Inability to withdraw funds from limited account after over 200+ days

[Temp20230513A]

My Lesotho business paypal account got limited. I was told I could withdraw my funds available after 180days, its been over 200days and I still haven't gotten any notifs as to the procedure I should use to withdraw my money... I can't seem to contact paypal due to the limitation...? Is my money confiscated or stolen or something...? Because if that is so it will be a huge unfairness to a poor African person just working hard to make ends meet... Any help as to how to go about this will be very helpful. Might also be worth adding I called the paypal contact number and which the correspondent told me she only helps with US/Canada related issues, she gave me a line saying it is an international contact for paypal but when I called I couldn't hear anything because it was speaking foreign...

[kernowlass · Accepted solution]

@Temp20230513A 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Temp20230516A]

My account has been frozen for a long time, more than 180 days, but I have never been able to withdraw my funds,