I used a Visa gif card to pay a one time charge, but they drained over $500.00 out of it.

Keith195a
Contributor
Contributor

I recently had a second card on my account. It was a Visa Gift card. I used this card to pay a one time charge, but they drained over $500.00 out of it. PP has been notified and disputes are in process. That card has now been deleted from PP. My concern now is my other every day bank card. Can it be somehow compromised by transactions from the other deleted account?

Thank you for considering.

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PayPal_JonK
Moderator
Moderator

Hello @Keith195a

 

Welcome to the PayPal Community Forum. I'm sorry to hear you've experienced some unrecognized activity on your Visa card. I can certainly understand how you would be concerned about your other financials linked to your PayPal account as well. As long as you've updated your password and security questions, there shouldn't be any further threat of unauthorized access through your PayPal account. However, you may wish to run a virus and malware scan on your devices to make sure there's nothing else that needs addressed. 

 

Also, your financial information is not shared with anyone through PayPal, and even you cannot see the full account / card number when you login to your PayPal account. If you are concerned your card was compromised some other way, you may also wish to reach out to your card's company and request a new card number. 

 

Best wishes!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

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PayPal_JonK
Moderator
Moderator

Hello @Keith195a

 

Welcome to the PayPal Community Forum. I'm sorry to hear you've experienced some unrecognized activity on your Visa card. I can certainly understand how you would be concerned about your other financials linked to your PayPal account as well. As long as you've updated your password and security questions, there shouldn't be any further threat of unauthorized access through your PayPal account. However, you may wish to run a virus and malware scan on your devices to make sure there's nothing else that needs addressed. 

 

Also, your financial information is not shared with anyone through PayPal, and even you cannot see the full account / card number when you login to your PayPal account. If you are concerned your card was compromised some other way, you may also wish to reach out to your card's company and request a new card number. 

 

Best wishes!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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Zarl
Contributor
Contributor

maybe there are malicious people who have taken possession of your account I am in no position to give advice but recently I had almost the same problem you have to be careful when you connect with paypal

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