I opened dispute on PayPal against AliExpress, I received an address that looks shady.

FocusAccess
Contributor
Contributor

Well it seems at last I'm getting somewhere with my Dispute against AliExpress on PayPal, however the moment I'm told to return the item to AliExpress I received a shady return address. Should I go through and risk it all, or should I seek other help? Please read carefully above. Good, here is the return address: ALIPAY US, INC. [Removed] Any help would be greatly appreciated.

Login to Me Too
1 REPLY 1

PayPal_RebeccaN
Moderator
Moderator

Hi @FocusAccess,

 

Thank you for posting in the PayPal Community. 

 

I understand that we have asked you to return the item to the seller to receive a refund. Returning an item to the seller to receive a full refund is a common outcome when you receive something not as described. It is to help avoid one party having both the money and the item. You will need to return this to the shipping address supplied to you from PayPal. 

 

Once you receive the return shipping address from PayPal via email, you have 10 days to add your return tracking information to your case. 

 

I hope this helps, have a lovely day! 

-Rebecca. 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.