Hi There, i was wondering if someone can help me identify a scam email

[Anitlal]

Can someone help me to see if anyone has experienced any frauds related to personal account not being business account and then they add some more money to you and ask to refund money to their accounts? And not paypal account.

[kernowlass]

@Anitlal 

You never pay any upfront fee as a seller.

Ignore scammers that send fake Paypal emails telling you that you need to pay an upfront fee to verify/upgrade/or any other reason to 'accept' a payment.

You would certainly never have to send funds via another payment processor/bitcoins/ or tokens/vouchers of any sort.

Any fee is auto deducted by Paypal at the same instant the remainder of the payment is credited to your Paypal account balance.

No funds in your balance = you have not yet been paid, even pending/held payments will still show in your Paypal account activity.

[Ck2412]

Hi I need help with this. First time seller. Product reached the buyer, now I'm receiving an email asking me to send money via pep to a lady with the pin and collection number. No money showing in my PayPal account. What do I do? Please help

[PayPal_JonK]

Hello @Ck2412, 

Welcome to the PayPal Community Forum. I'm sorry to hear a recent sale hasn't gone quite as you had expected. Normally, you don't want to ship anything out until you see the transaction in your PayPal account. Otherwise, there's no guarantee you'll actually be paid. It sounds like the email you're receiving is not part of any legitimate sale with PayPal. You can read more about How to spot a fake or fraudulent email or site here. 

In the meantime, you may want to reach out to the shipping company you used to see if they can potentially pick that package back up for you and return it to you. 

Good luck with this and future sales, 

 - Jon K