There is a huge loophole in the PayPal buyer protection for social media promo/collab posts. I regularly buy promo’s on social media to promote my business. You can always choose between a post that stays up 24H or a permanent post that stays up forever. The permanent posts cost more and sometimes cost more than 3 digits! I always choose a permanent post, so more people can see my business. However, the seller took the post down after a few hours whereas I paid for a permanent one! Now PayPal is saying that I received my purchase, since the post was uploaded! It’s like paying for 25 books and only receiving 2! You can’t say I received my purchase because I got 2 books whereas I paid for 25! PayPal’s buyer protection needs some serious work. Has anyone had the same problem? What can I do to solve this problem?
I think your filed the wrong type of dispute instead of it being some loophole.
When you said PayPal decided that you received your purchase, that suggests you reported it as “item not received” instead of “significantly not as described”. You’ll have to notify customer service to change the reason of dispute and submit evidence that what you received was not as described.
I wanted to give PayPal the benefit of the doubt, so I waited for the outcome of my appeal. Mind you, I put the correct claim type. I marked my claim as item not as described. But PayPal told me that because the seller delivered the service they would not refund me my money. I basically got scammed and people is siding the seller! Then one PayPal representative told me that if I wasn’t content with the service that I could look for another payment provider and that they were aware of the shortcomings of the buyer’s protection, but can not do anything! This has happened twice now! I don’t expect anything to happen. I think I’m following their advice, does anyone have any alternatives where the buyer protection actually DOES work? The ‘specialists’ at PayPal don’t even LOOK at your case, it’s ridiculous! I have receipts to back everything up as well.
