For the last few months, my Patreon subs have been coming off of a card that I didn't add

rnnbrwn
Contributor
Contributor

For the last few months, my Patreon subs have been coming off of a card that (a) I don't recognise and (b) I don't have access to.

 

Unbeknown to me, I may add.

 

Of course, this bank has now raised transaction disputes but since I didn't add the card to my account in the first place, how do I resolve the disputes with a bank that I don't use, investigating transactions on a card I didn't add.

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @rnnbrwn,

 

Welcome to the community forum and thanks for posting.

 

 I am sorry to know about the unauthorized charge. If you do not recognize the transaction and want to report it as unauthorized, please make sure you update your password and report any unauthorized activity to us, if the charges are on your PayPal account. If not, please reach out to your Financial institution for further assistance. You can contact our support by clicking 'Contact' at the bottom of any PayPal page or reach out by Facebook or Twitter for help.

 

I hope this helps,

Ayesha


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