Did not receive item

[lrballard]

PayPal does not allow you to disagree with the basis of their findings in favor of a seller.  They just close the case and say sorry.  Seems to me there should be some allowance to refute their findings.  They just slam the door close and that's it.  In my case I did not receive an item ordered.  Seller says they sent it and give a phone USPS tracking number.  I go to the post office and they confirm that tracking number is a 2 ounce package sent to an address other than mine.   I protest to PayPal who says they will check the tracking number.  Well a few minutes later we are back to square one.  Not sure what PayPal does to confirm shipments and receipts, but whatever that system does not work.  How is it I can go to the post office and they can confirm the tracking number is not for me and PayPal cannot.   So much for charge protection using PayPal.  I guess I need to cancel my membership.  I have had similar disputes with VISA and never had this level of problem.  

[kernowlass · Accepted solution]

@lrballard 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?