Customer unable to pay reoccuring invoice due to scam detection

TheLooneyChick
New Community Member

I have had a series of reoccuring invoices for over a year now that are suddenly being marked as fraud on my client's end.  I do digital art for this client on a monthly basis, and while they don't always pay on time, they do pay consistently.  The invoice will send without issue, but the client has started recieveing a "scam likely" message preventing her from paying.  (Photo attatched.)  I do digital art for this client on a monthly basis, and while they don't always pay on time, they do pay consistently, and are my only reoccuring client at the moment.  This is the second time this has happened, and it triggers with new invoices sent to this client as well.  Is there a way I can avoid this in the future?  Might have to move away from PayPal if it keeps happening.

 

Client-side fraud alertClient-side fraud alert

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Helo @TheLooneyChick 

 

Welcome and thanks for contributing in the PayPal Community Help!

 

I understand your concern about the "scam likely" pop up towards the invoices sent from you. I know the importance of getting this checked. You have to contact PayPal Support team to get this resolved and the contact options to reach PayPal team can be found here : How do I contact PayPal customer service?
 

Good luck,

Bindu

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