Christy (<removed>) - Do Paypal step in when there are mass complaints?

33Briarwood
Contributor
Contributor

I recently purchased a toweling robe from the Christy UK website. Money was taken from my Paypal account and then it said that the site was 'unable to process order'.  I checked and the money had left my account. I have contacted them multiple times.  I then checked the Trustpilot reviews and there are hundreds of complaints of the same nature. Does Paypal ever step in on cases like this? I have raised it in the resolution centre and have the usual wait now - its status is awaiting response from Christy.   As this is clearly a major issue why should customers of Paypal not be able to skip this stage and immediate refunds be issued, with the withdrawal of the Paypal option from there ecommerce site so no further issues can occur?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@33Briarwood 

 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


Advice is voluntary.
Kudos / Solution appreciated.
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33Briarwood
Contributor
Contributor
Christy is a well know UK company and Welspun a much larger well known company. Nothing dodgy about them just there rubbish e-commerce.
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