Can't Confirm Identity
Ecophage
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Posted on
Oct-16-2021
03:46 AM
Hello,
I've been trying to confirm my identity as my account has been limited, but all the documents I have for my address have my Po Box instead of my residential address. As this isn't accepted I'm wondering what I should do, or what can be done at all. I'm worried, as I have phone anxiety, and have trouble with sorting this sort of thing out in that way.
Thank you in advance
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2 REPLIES 2
Haiti954
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Oct-16-2021
04:11 AM
I can’t think anything that can help you because your PayPal address must be the same. That’s your only way to confirm your PayPal account, i did that 2 times this year already by uploading the documents they wanted. Your address must be the same as your PayPal address
BSTshadowcat
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Oct-17-2021
01:06 AM
I did send them a recent order i made online that matches the exact adress as my paypal adress and they still don't accept it

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