Calims denied

[jhun01]

I ordered shoes online via facebook. It was on sale and the total cost for 2 shoes was $75.60 and the name of the company was ARCHITECTURE PLUS INTERNATIONAL CORPORATION. I was waiting for the delivery for weeks, I contacted the company thru email since its the only way to communicate with them. No phones nor address, only email. I ask for the tracking number and got no answer. I disputed thru paypal. They investigated and I lost. They said they got the tracking number and was delivered. Never got the product. Don't know what happened. No product was delivered and I lost money. 

Is there any way I can get back the payment? Can someone give me any idea.

Thanks,

Rodolfo 

[Cegar]

Just going through the process PayPal asked for further docs. And refused to accept anything . Paypal rigged their process . Dont spend one hour to full waste .

[Jagatia1]

Same, attitude from Paypal. Ordered items were delivered not as shown or described yet Paypal try to wash it under the carpet. I would like to know who governs Paypal. Also, long term people will refuse to use Paypal on purchases and so businesses will suffer. Then Paypal will suffer and they will also learn that this manner of business action will not work.

[kernowlass]

@jhun01 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Jackie211]

Very same. PP taking the sellers word without proof of delivery

[Cegar]

Since here. Paypal has lost ny Direct Deposit . Wasnt a problem until loggon to Troll City