Account Limitation for no reason.

vantedixn
Contributor
Contributor

I just opened my PayPal account today and everything was all set until I saw a noti telling me i can't use paypal no more and my account was limited. I don't even know what could've caused it. Can someone give me a solution? Here's the message:

 

You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money. Reference ID: PP-L-324770310633

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@vantedixn 

 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.

If none of those then.........

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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vantedixn
Contributor
Contributor

I live in the US and all the information i've entered confirms it. I'm on a summer vacation in another country (Turkey) and had to open my account from there. Is there anything I can do to fix this? I'm selling production on a website that requires PayPal to receive payments. Thank you

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kernowlass
Esteemed Advisor
Esteemed Advisor

@vantedixn 

 

Paypal is not supported or available in Turkey so if you tried to use it there it would explain the limitation.

Suggest you wait until you get home and then contact customer services to un-limit you?


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Kudos / Solution appreciated.
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