Accidentally bought from a Shady Web Site

[mchen96]

I bought a few days ago an engine gasket kit from [Removed] and paid through PayPal. I didn't think much about it at the time, since it was essentially the first Google result when searching for the relevant car part.

However, I noticed today that all reviews to said site are negative, essentially calling it a scam, stating they are not shipping or for shipping wrong items.

What should I do? I'm guessing I need to wait until something arrives (if they even ship something; I haven't received a shipping number so far) unless there is a way to cancel (preferably through Paypal) for items that haven't been shipped yet.  

[Bultaco1]

I too ordered something from this company never got any information on Tracking can I get ahold of the seller I'm not sure why they're still up and running they're just stealing everybody's money

[els7777]

I've been caught out too - Aec Pee shop is a total SCAM and paypal should remove them from its platform immediately! The only way people get away with this is that platforms like Facebook and Paypal LET THEM! 

[Will-Bill]

Exactly which to me makes PayPal look shady if they don’t refund our money because you know they took there cut/piece of the pie and got paid.

[Shakisha012]

Aespeeshop took my money 65.99 can please have my refund

[kernowlass]

@Shakisha012 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Lilly57]

Yeah me too, thought I caught a deal.

[MNLNZ]

I also purchased from a site found in Facebook marketplace, I then purchased direct from the site however didn't use my PayPal account and chose to pay via card. I can no longer find the site or references to the site at all.

I will contact my card provider but surely there should be more protection especially when purchasing online...

[Jennie26]

Yes, I bought shoes from the same site on Facebook, turned out to say aecpee shop, and I've yet to receive anything for shipping or tracking from Feb 25, somehow I feel like Facebook should be responsible for the damn ads it's running and be held liable. This just **bleep**.

[Martiemckenzie1]

Have you received any info on this? I ordered as well. Can’t find the website or anything

[kernowlass · Accepted solution]

@mchen96 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.