ADR. I did not authorise

Beryl7
Contributor
Contributor

Good Day, I signed into pay pal account which I have not done for a long time, I immediately get an sms reading" Paypal [removed] reserved R15.99 for a purchase. I have not made any purchase. Last I looked I had a balance on Mobrog for $6.2, now my balance is O. Why? I have also sent a private message on FB and not received anything. I need an email address as I have screenshots I would like to send. Please assist and thank you in advance. 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Beryl7 

 

Click on the transaction in your paypal account and using the report a problem at the bottom of the details page, report it as unauthorised?


Advice is voluntary.
Kudos / Solution appreciated.
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Beryl7
Contributor
Contributor

@kernowlass  Thank you, I went to check, as per advice and got this and for Month of May - it reads "No transactions yet." The "agent who replied yesterday said I made a transaction on 13th May 2022. Which I did not, however my balance is at 0, whereas since February 2021, I had a balance of $6.25. Now to many this may seem pity full but to me, It is money that I earned from surveys, albeit over a long period. So I do not understand how come it is at ZERO now.

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