Sandbox Internal Server 500 Error

[kbauman]

Using PayPal's sandbox, along with WooCommerce, we get a 500 error from PayPal instead of the regular checkout screen. Everything worked fine yesterday. There is nothing in the response.

[angelleye]

Are you working with basic PayPal options that come with WooCommerce, the PayPal for WooCommerce plugin, or some other plugin?  Are you setting up PayPal Standard, Express Checkout, REST, or what exactly?

Internal Server Error can come back from PayPal's sandbox for a variety of reasons, usually  a simple case of their system not working at the moment (which unfortunately happens way too much in the sandbox.)  It can also happen if your API request is malformed.  If you're using a plugin check to see if logging is enabled and then let us get a look at the log file to see if we find potential problems.

I am not having any issues with the sandbox right this moment.  Is it still happening to you?

[kbauman]

Thanks for the reply. We're using PayPal Standard, with no plugins.

I have been testing with a business PayPal account for the receiving end, and a PayPal buyer account, set up in the PayPal developer dashboard. It was working fine until today.

I finally took the time to test with some other accounts, and it's all resulting in a blank page, and the response is a 500 error. So, I'm thinking it's down.

We haven't even gotten around to testing IPN yet.

Of course, the plan was to launch tomorrow.

[latelier]

I have the same problem... and no solution !! Help !!

[kbauman]

Still not working.

Here is the decoded url, with identifiable info changed:

https://www.sandbox.paypal.com/cgi-bin/webscr?
test_ipn=1
&cmd=_cart
&business=myemailassociatedwithpaypal
&no_note=1
&currency_code=USD
&charset=utf-8&rm=1
&upload=1
&return=http://local.website.com/checkout/order-received/439
?key=wc_order_594c90b6bbb57
&utm_nooverride=1
&cancel_return=http://local.website.com/cart/?cancel_order=true
&order=wc_order_594c90b6bbb57
&order_id=439
&redirect
&_wpnonce=1ad64e16af
&page_style=
&image_url=
&paymentaction=sale
&bn=WooThemes_Cart
&invoice=WC-439
&custom={"order_id":439,"order_key":"wc_order_594c90b6bbb57"}
&notify_url=http://local.website.com/wc-api/WC_Gateway_Paypal/
&first_name=First
&last_name=Last
&address1=1234 Some St
&address2=
&city=City
&state=ST
&zip=80206
&country=US
&email=myname-buyeremail
&night_phone_a=248
&night_phone_b=935
&night_phone_c=4695
&no_shipping=1
&tax_cart=0.00
&item_name_1=Hospitals and Physicians
&quantity_1=1
&amount_1=99
&item_number_1=

[angelleye]

@kbauman, I'm a little confused.  What you've shown here seems to be IPN data from a successful transaction.  What I'm looking for is the payment/button HTML you're using to process the actual payment.

[sparketplace]

I got the same problem, but it's still working with Live accounts

[Wbrowser]

Same thing happen to me. The payment buttons generated by paypal sandbox was working yesterday now it just redirects to a white screen(page) with Internal Server Error (500) when inspected in the browser console. A lot of searches on google and found out that it's not only happening on my side but on some users too. 

What I did to make sure that it's not because of the website that I'm currently working on is, copy and paste the complete url generated by the paypal sandbox button generator directly on the browser window and same thing. white screen with Internal Server (500).

Any suggestions? 

[MTS_Ciaran]

We're aware of this issue and working to resolve. Will keep you posted with updates. 

[DrMonster]

I too am having this issue since 22nd June!!

Here is the basic form being sent from my site

action="https://www.sandbox.paypal.com/cgi-bin/webscr" >
<input type="hidden" name="cmd" value="_cart"/>
<input type="hidden" name="business" value="name.domain.com"/>
<input type="hidden" name="item_name_1" value="item"/>
<input type="hidden" name="amount_1" value="17.00"/>
<input type="hidden" name="quantity_1" value="1"/>
<input type="hidden" name="upload" value="1"/>
<input type="hidden" name="currency_code" value="GBP"/>
<input type="hidden" name="rm" value="2"/>
<input type="hidden" name="cancel_return" value="http://site.com/Cancel"/>
<input type="hidden" name="shopping_url" value="http://site.com/shopwithus"/>
<input type="hidden" name="notify_url" value="http://site.com/response/"/>
<input type="hidden" name="no_shipping" value="1"/>
<input type="hidden" name="lc" value="GB"/>
<input type="hidden" name="image_url" value="http://site.com/pic.gif"/>
<input type="hidden" name="no_note" value="1"/>
<input type="hidden" name="invoice" value="ab12963257"/>

Any update when this is going to be resolved? Starting to get urgent as i have a site to go live and this is impacting my schedule. Hope the above form would be ok for the change scheduled in for June 30 (about using https)?