PayPal account optional is requiring password for Guest checkout. Stop?

AndrewLA
Contributor
Contributor

I have "PayPal account optional" set to yes, but my customers are COMPLAINING about having to still enter their passwords associated with their email addresses. (This is a change from the past where passwords were not required.)

 

How to I get Paypal to stop asking for the password associated with the customer's email address?

(Or do I have to use a different payment service to protect my customers' privacy?)

 

Thanks,

Andrew

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11 REPLIES 11

DkRhi
Contributor
Contributor

AndrewLA -- did you ever get a resolution?  We're having the same issue.  Thank you.

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AndrewLA
Contributor
Contributor

DkRhi, ours is now working without requiring people to log into their Paypal accounts or create a PP account.

 

I hope it stays that way!

 

Andrew

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