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Internal Error when using Permissons/GetBasicPersonalData

New Community Member

Internal Error when using Permissons/GetBasicPersonalData

Hello,

 

I'm developing a new app that gets the transaction history of the PayPal account of our users. I've setup the Permission redirect and retrieved the access tokens. When I try to get the basic personal data, I get an internal error. The auth and signature seem to be fine, when I changed something in them, I get an authentication error. Does anyone know what the problem is with my request? 

 

* Hostname in DNS cache was stale, zapped
*   Trying 173.0.82.89...
* TCP_NODELAY set
* Connected to svcs.sandbox.paypal.com (173.0.82.89) port 443 (#0)
* Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH
* successfully set certificate verify locations:
*   CAfile: /etc/ssl/certs/ca-certificates.crt
  CApath: none
* SSL connection using TLSv1.2 / AES256-SHA256
* Server certificate:
*  subject: businessCategory=Private Organization; 1.3.6.1.4.1.311.60.2.1.3=US; 1.3.6.1.4.1.311.60.2.1.2=Delaware; serialNumber=3014267; C=US; ST=California; L=San Jose; O=PayPal, Inc.; OU=PayPal Production; CN=svcs.sandbox.paypal.com
*  start date: Sep 27 00:00:00 2018 GMT
*  expire date: Sep 27 12:00:00 2020 GMT
*  subjectAltName: host "svcs.sandbox.paypal.com" matched cert's "svcs.sandbox.paypal.com"
*  issuer: C=US; O=DigiCert Inc; CN=DigiCert Global CA G2
*  SSL certificate verify ok.
> GET /Permissions/GetBasicPersonalData HTTP/1.1
Host: svcs.sandbox.paypal.com
X-PAYPAL-AUTHORIZATION: token=<removed_token>,signature=<removed_signature>=,timestamp=1546088813
X-PAYPAL-APPLICATION-ID: <removed_app_id>
X-PAYPAL-REQUEST-DATA-FORMAT: JSON
X-PAYPAL-RESPONSE-DATA-FORMAT: JSON
User-Agent: GuzzleHttp/6.3.3 curl/7.50.2 PHP/7.1.25-1+ubuntu14.04.1+deb.sury.org+1

< HTTP/1.1 200 OK
< Date: Sat, 29 Dec 2018 13:06:54 GMT
< Server: Apache
< CACHE-CONTROL: no-cache
< X-PAYPAL-MESSAGE-PROTOCOL: NONE
< X-PAYPAL-RESPONSE-DATA-FORMAT: JSON
< X-EBAY-SOA-REQUEST-ID: 167fa131-7b30-a487-1b34-2dc4fffe0d2f!Permissions!10.72.113.179![]
< X-PAYPAL-OPERATION-NAME: GetBasicPersonalData
< X-PAYPAL-SERVICE-NAME: {http://svcs.paypal.com/types/perm}Permissions
< X-PAYPAL-SERVICE-VERSION: 1.0.0
< X-PAYPAL-ERROR-RESPONSE: TRUE
< Vary: Accept-Encoding
< HTTP_X_PP_AZ_LOCATOR: sandbox.slc
< Paypal-Debug-Id: c02f46079825
< Set-Cookie: X-PP-SILOVER=name%3DSANDBOX3.APIT.1%26silo_version%3D1880%26app%3Dpermissionsapiserv%26TIME%3D1852909404%26HTTP_X_PP_AZ_LOCATOR%3Dsandbox.slc; Expires=Sat, 29 Dec 2018 13:36:54 GMT; domain=.paypal.com; path=/; Secure; HttpOnly
< Set-Cookie: X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT
< Connection: close
< Transfer-Encoding: chunked
< Content-Type: application/json;charset=UTF-8
< 
* Curl_http_done: called premature == 0
* Closing connection 0

Response: 
object(stdClass) {
	responseEnvelope => object(stdClass) {
		timestamp => '2018-12-29T05:06:54.943-08:00'
		ack => 'Failure'
		correlationId => '396dce7d2e510'
		build => '2210301'
	}
	error => [
		(int) 0 => object(stdClass) {
			errorId => '500000'
			domain => 'PLATFORM'
			subdomain => 'Application'
			severity => 'Error'
			category => 'Application'
			message => 'Internal Error'
		}
	]
}

 

1 REPLY 1
Moderator

Re: Internal Error when using Permissons/GetBasicPersonalData

Hello,

My apologies for the long delay in receiving a response.

I wanted to check if you're still experiencing this issue and if so, please review the "how to report a sandbox issue" which is pinned at the top of this forum and provide the necessary information to assist me in investing this issue.

Thanks !

Was my post helpful? If so, please give me a kudos!