Error in Sandbox environment: billing address request is not enabled for merchant

[eTeamSponsor]

This is my Sandbox Account ID:  <Removed>.

Is anyone here able to enable that setting? 

Thanks in advance...

[MTS_Justin]

Hello,

Thanks for sharing the merchant id for your sandbox account.

I've enabled the return of the buyer's billing address for this account as requested.

Thanks !

[eTeamSponsor]

Thank you, Justin. 

I retested and we are still receiving the same error. 

Here's more information related to the error we are receiving.

TIMESTAMP=2021%2d04%2d12T18%3a28%3a23Z

&CORRELATIONID=a4746aa46f304

&ACK=Failure

&VERSION=204%2e0

&BUILD=55475691

&L_ERRORCODE0=11601

&L_SHORTMESSAGE0=Request%20for%20billing%20address%20failed

&L_LONGMESSAGE0=Billing%20address%20request%20is%20not%20enabled%20for%20merchant

&L_SEVERITYCODE0=Error

I double checked and I provided you a merchant Id that is related to this account's Prod settings, but not a sandbox merchant Id.

A helpful post on How to Report Sandbox Issues was created before I wrote this and just noticed.  I'm striking out the info below and will try to make a more proper request.  There is a lot of confusion on our side with regards to what our Sandbox accounts are, and what to use for the Sandbox merchant ID.

I've gone in a obtained a Merchant Id (Account Id) of a Sandbox account (1 of 6 there) that is tied to this user (eTeamSponsor).  That Sandbox Account Id is:  [removed].  It's obtained from https://developer.paypal.com.

Could toggle the setting for "billing address request is not enabled for merchant" again please?

Thank you.

[MTS_Justin]

Hello,

Thanks for the update.

I checked the debug id you provided and the sandbox account was a different account. I've enabled the return of the buyer's billing address for this account also.

Thanks !