Paypal SDK not loading in Safari 16.6

gweller22
New Community Member

Following some reports of issues for mac / iOS users i have identified that the paypal js sdk is not loading in the latest version of Safari 16. This is effecting multiple sites all using the SDK and has been confirmed on multiple sandbox devices. The network request to anything on `https://www.paypal.com/sdk/js?client-id=.....` all just hang with no response int he browser. If directly accessed then there will be a response but not thought the src tree on the site.

 

This issue seems to only effect Safari 16.6, and seems to work in Safari 16.5 & Safari 17 so is only going to be a temporary issue, but as this is the current stable release this is going to cause some problems.

 

 

Login to Me Too
12 REPLIES 12

OJSoftware
New Community Member

I am having the same problem again and again since month. I use Safari always, but when I have to pay with PayPal I very often have then to switch to Chrome to be able to pay.

Currently I am having the same problem and I really dislike the fact that I have to fill the basket again in Chrome. Apple is a big company, PayPal ist a big company, why does this problem remain for so long.

I am currently on a MacBook Air M1, Safari Version 1[Removed. Phone #s not permitted]11.14), Sonoma 14.4.1

So everything is up to date and payment with Paypal opens an empty window.

Login to Me Too

majamaki
New Community Member

Has anyone found a solution to this? We are experiencing this intermittently on our sites just on iOS Safari. It prevents our form and page from finishing loading and breaks it so purchasing can not be done.  

 

We use Gravity Forms with their PP Checkout add-on.  In debugging the issue, we find that URL: https://www.paypal.com/sdk/js? just hangs and does not load.  

 

At this point we are possibly forcing to not use PP because we don't know how many people this is impacting and losing business.  

Login to Me Too

Hartgerink
Contributor
Contributor

I'm no longer working on the project that was affected by this problem, but I'd love to find out why it was happening! It seems like it deserves more attention from PayPal support. Good luck!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.