suspicious transactions activities- complaint-Verification agent

dudu15
New Community Member

sharing my experience, maybe someone find the same, I used Xoom for a long time, last time I sent 3 different consequent money transfer to another country, same recipient (family),  received in the the same day, after 3 days the money was collected all 3 transactions, but by checking my bank account I couldn't not see any deduction for the money that was paid already, till after after another 2 days the first transaction was deducted, the following day the other 2 were deducted, I contacted Paypal as I used the web for the service to know why I couldnt see the actual bank balance on my account, they said to contact the bank, contacted my bank they said they have not received any notification of such payment (one was paid and the other 2 were not at that point), paypal  told me to contact Xoom, never the less I submitted the transaction on paypal web, xoom kept of  giving unclear ambiguous responses (that t was the last 2 days) when I insisted to have clear answer and to know the reason of what happened, as well asked to refer my complaint to one of the managers, after an hour  I found email saying my account on hold till verification I responded to that email asking if that was a part of my complaint or not, haven't got any answer still. anyway, I will not give them my personal details, as paypal already having it and been using paypal for over 15 years, I do not trust them any more and I think there could be an attempt to put me in trouble,could be targeting? I don't know but smells fishy.

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.