Activity Report Download missing information

mblil
New Community Member

When running my activity download report, information from the text fields I added to my Buy Now button (information I need from my customers) are not appearing in the activity download.  The information is visible when looking at individual transactions, but I cannot it to show up in the download report...any suggestions?

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1 REPLY 1

PayPal_Marina
Moderator
Moderator

Hi @mblil,

 

Thank you for posting in the Community. I'm sorry you're unable to view the information you need in the Activity Download. I recommend filing a ticket with our Merchant Technical Support team for further assistance. Just click the Contact us button at the bottom of the page and select the option to Log In with PayPal.


I hope this is resolved for you quickly!


- Marina

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