seller had until today to respond wont my refund

[jan21]

hello my case number is

PP-006-413-889-265

seller had until 29th to respond which they have not ive already sent back the items i have proof of postage and can see the persons signature they got them back over 7 days ago and ive not got my refund 

[kernowlass]

@jan21

Give customer services a call.