refund after 45 days wanted for faulty pc tablet

[angeldust1604]

hi i think its unfair that after 45 days i can not get a refund for a faulty pc tablet that worked when i received it but then stopped completely after 2 months i didnt know it wasnt going to work after a short amount of time ive tried contacting the seller but he just wants to charge me £15 for a replacement one or £15 for a new battery ive already spent £68.69 on the tablet and another £8 on posting it back to him for him to tell me its faulty and i need to pay £15. i tried reporting him to trading standards online via consumer citizens advice but apparently this was stopped on 31 mar 2013 so now i have to wait til mon to phone them feel like im going around in circles. my stepdad paid for it with paypal but his account is unverified at the moment there should be a paypal resolution procedure for things like this because sometimes especially with electrical goods 45 days is not long enough !!!

[snowshoe]

Unfortunately doing business thru PayPal there is a 45 day window for disputes.  Is there a warranty thru the manufacturer?

[flowers2]

Can you offer any advice for me as I have a similar but not the same problem.

I bought an ipod off ebay and as soon as it arrived I informed the seller that it was faulty.  I contacted the seller and asked for a refund.  They said they would send a replacement but I said again that I wanted a refund. I then sent the ipod back (with tracking from the Post Office on it).  I let the seller know when I had sent it and asked for a refund when I could see that they had signed for it.  Approx 10 days later a replacement ipod was sent on to me.  I immediately asked the seller why when I had asked for a refund.  The seller then informed me that they have in their terms and conditions that they send replacements not refunds.  I contacted the seller again and said that at no time had I said that I would accept a refund and the item sent was faulty.  The seller then told me to contact ebay but guess what...we are now 45 days from the purchase date and ebay will not help.

Any advice what to do?  Is there a way that you know that paypal can help?

[highlandperrie]

I am presuming it is a business by the sounds of it, I would phone them up and be spitting the sales of goods act at them.

[angeldust1604]

i have been in contact with trading standards now who have taken my case up as ebay refuse to do anything cos its been more than 45 days thanks