pending payment refund

[angelica1570]

HI

Im truying to understand why a refund shows pending and a date next to it

I made a payment to a company and the stock i ordered was out of stock so they refunded me

However the money is sat with paypal and has a pending payment date next to it

Is this to do with clearing days or is there a problem

Thanks for your help 

Angelica

[kernowlass · Accepted solution]

@angelica1570

A seller can only issue a refund via funds in their paypal balance or an echeque.
So if its an echeque it has to clear through from the sellers bank account > paypal > and then it is credited to you and the hold lifted.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248