How to request refund from Paypal

[sandyleung]

I purchased an item at the end of July. At that time, I did not create a Paypal account.

I did not receive the item and I have been trying to contact the seller but no reply at all.
So I would like to request a refund from Paypal. 

I browsed a few web pages but they are not very understandable. I have the seller's name and email address on Paypal, and the receipt number.
What am I supposed to do?

[kernowlass · Accepted solution]

@sandyleung

You can still open a claim if you paid as a guest buyer but you need to either phone customer services and they will open a claim for you OR contact your card issuer and ask them to do a chargeback.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent".

In the UK its free from any landline phone.