i didn't recieve my money from a cancceled payment

pauldin91
Contributor
Contributor
I've made a payment to wrong account and 5 min later I cancelled,my PayPal says transaction complete(cancelled)but my money are not back in to the bank account,why is that?I've done it yesterday morning.Pls help me if you know what is going to happen.tnx
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kernowlass
Esteemed Advisor
Esteemed Advisor



If you were able to cancel a payment it means the seller made a mistake with the email address on their auction and could not accept your payment.

When you pay a seller it is never instant > paypal credit the seller for you and then start the process of uploading your funds to paypal from your funding source.

This is done so you get your item more quickly.

So when you cancel that payment (as the seller can't accept it), those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.


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pauldin91
Contributor
Contributor
Thx for reply kernowass,I will wait to Friday,thx again for help
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kernowlass
Esteemed Advisor
Esteemed Advisor

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kernowLASS actually   Smiley Wink


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