hello, my account got hacked, can anyone help me cancel 4 payment?

josephzhu
Contributor
Contributor

My account was hacked by someone and I found that he used my account to finish 4 panyment between 1pm to 4pm at 26th June. These 4 payments are not done by me and I lost about 80 pounds. Someone please help me cancel these 4 payments.

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kernowlass
Esteemed Advisor
Esteemed Advisor

File for unauthorised transaction via the resolution tab in your paypal account.


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josephzhu
Contributor
Contributor

As you see, there are 4 payments in 26th June. But these 4 payments are not done by me, i've already changed my password so that i didn't lose any more money. Still, I lost about 150 USD. Can I get these money back to my account?

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kernowlass
Esteemed Advisor
Esteemed Advisor

I can't see anything, i don't have access to your paypal account.

 

File as i said in my post above and paypal will investigate. 


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josephzhu
Contributor
Contributor

i want to put some pictures in but it says"Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." what does this mean?

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kernowlass
Esteemed Advisor
Esteemed Advisor

Why are you not doing what you have been advised to do?????

 

No one on here can do anything for you.

 

GO AND FILE A DISPUTE FOR UNAUTHORISED TRANSACTIONS VIA THE RESOLUTION TAB IN YOUR PAYPAL ACCOUNT AND PAYPAL WILL INVESTIGATE.

 

 


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josephzhu
Contributor
Contributor

<Personal information removed in accordance with Community Guidelines>

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josephzhu
Contributor
Contributor

The top 4 payments are not done by me. I want to refund them.

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PayPal_Olivia
Moderator
Moderator

Hi josephzhu,

 

In order to have the payments refunded, a report of unauthorized access must be made in the Resolution Center. The steps to do that are:

 

  1. Click Dispute a Transaction.
  2. Select the transaction you want to dispute, and then click Continue.
  3. Select “I want to report a transaction that I didn't authorize.”
  4. Click Continue.

Follow the instructions to finish opening your dispute.

If you need any further assistance, you can contact customer support by phone, email, Twitter, or by Facebook PM.
 
- Olivia
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josephzhu
Contributor
Contributor

where i can find "Dispute a Transaction"

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