awaiting refund

[Happy3]

I placed an order with Shoe Zone on 21st July or 'so I thought'.  According to them the order was unsuccessful and they have no record of this order.  PayPal have deducted this payment from my Debit Card.  Despite numerous emails I have not received one

reply.  How long will I have to wait for this refund.  I am so very disappointed with the customer service and intend to cancel my account when this proble is solved if ever!!!  Can anyone help?  I have lodged a claim and that has been ignored also!!!

[kernowlass]

@Happy3

What does it say next to the transaction in your paypal account?

1. Completed.

2. Pending.

[Happy3]

completed

[kernowlass]

@Happy3

Then they have been paid, so file a dispute for non receipt of item via the ''resolve a problem link'' in your paypal account.

If no cleared refund or item then escalate to a claim when you get that option.

[Happy3]

I have done this so hopefully I will get my money back.

Thank you