Your refund didn't complete

polar_bear
Contributor
Contributor

Hi, can someone please help me and give me advice. I brought an item from Ebay last week but after I paid the seller cancelled the order and sent me a refund, it has been saying "refund pending" in my Paypal account for the last 7 days but today it says Cancelled. Whats going on? and where is my money?? please help, I am so upset about this, It was a xmas present and it costs a lot of money over £150. What can I do next??

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@polar_bear

 

The sellers refund from his bank account failed.

 

Your best bet is to file an ebay or paypal dispute for non receipt of item to recover you monies.


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