Where is my refund?

ssleekk
New Community Member

I am awaiting a refund from an eBay seller - PayPal have emailed me to say the payment is cleared.

 

I have checked PayPal, both my banks and all of my account history but there is no sign anywhere. Must it clear with my bank first? The email did say it should be in my balance.

 

Please help!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ssleekk

 

If you funded the original paypal payment to the seller with a debit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank (paypal say allow 30 days but I have never waited longer than a week for mine).


Advice is voluntary.
Kudos / Solution appreciated.
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