Where is my refund going?

kjd97_
Contributor
Contributor
In total I've received 5 refunds one dating back to February they all say they have been refunded to my card but have not appeared in my bank? And my PayPal balance is £0, Where is my money and how can I get it back?
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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @kjd97_

 

Apologies for the delay. Refunds to a card can take up to 30 days to complete depending on your card issuers processing times. In most cases you will see the funds clear to your card within 5-7 working days.

 

Hope this helps,

Siobhan

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