Where has my refund gone

[Rahima1447]

So I made a purchase through Ebay with my now closed bank account for items I never recieved. The seller issued a refund and I had informed him that the refund can't be sent to the bank account I paid with as it is now closed. I had no response. I logged into PayPal to view my activity and it shows that I have recieved my refund but it is not in my PayPal balance. I viewed the details of said activity and it states that the refund has gone directly to the bank account I have paid with. BUT THE ACCOUNT IS CLOSED! How can a refund be issued to an account that no longer exists and nothing is showing in my PayPal balance. PLEASE HELP??

[kernowlass · Accepted solution]

@Rahima1447

If you funded the original paypal payment to the seller with a debit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank.

If that account is closed then you can ask the bank if they can still recover it for you and if not allow 14 days for it to 'bounce' back to your paypal account balance.

If that does not happen then contact c.s. and ask them to trace it for you.

[Rahima1447]

Thank you!!