Unreceived funds from paypal

gilepa
Contributor
Contributor

Long story short was scammed £75, luckily paid via paypal through goods and services meaning that I will be protected. Made a dispute, moved it to a claim for unreceived item then received an email from paypal last 2 weeks ago (Sunday 22nd June) from paypal saying that my money had been recovered and I will receive it in 5 days. Called paypal to enquire on the friday of that week 27th June and they said I should receive it on Monday 30th June. I have still not received it and today is the 2nd of July. I have know been waiting for this money on a whole for about a month.

 

Anyone know what to do?

Login to Me Too
1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

As the community forum is a member to member help group, we do not have the same capabilities as customer support.  Unfortunately no one here can look up dispute or claim info to do any research on your issue.  What we can tell you is how PayPal handles refunds and hopefully that may answer your question as to why the delay.

 

If you paid using your PayPal Account Balance or Bank Account, the refund is credited back to your PayPal Account Balance. Times can vary for many reasons, it can take from 1 day to several days depending on the funding source used by the party doing the refund.

 

If you paid using a credit card, the refund is credited back to that card. That process can take up to 2 weeks for the credit to appear on your card statement.

 

If you paid using a prepaid type card, the refund is credited back to that card however, as many cards are not reloadable, you have to contact the card issuer for assistance with getting the credit reapplied to the card.

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.