Refund with pending balalnce

[Smudger16]

I recently sold an item and the buyer was quick to pay but as i have not sold anything before the payment is still pending in my PayPal account. The item although posted promptly has been lost by Royal Mail and i have agreed to refund the buyer in full and take it up with Royal Mail. If I issue the refund will it be deducted form the pending balance or from the bank account linked to PayPal?

[kernowlass]

Its best to contact customer services and ask them to release the held funds back to the buyer?

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.