Paypal closes dispute because they say I provided the wrong information - except I didn't!

[PDijk]

I bought a fake item on Ebay and after the seller said she wasn't responsible, I opened a dispute. Paypal would refund me if I'd send the item back to seller. The seller told me in a message on Ebay that I should use a different address than the one stated in her Paypal account. So I did, I sent it with a track&trace code. Then, the seller told Ebay I used a wrong address. I called the local carrier in The Netherlands (where I sent the item from, to the UK) and they said the address was right, the track&trace code just showed some in between address. After a while I saw it was delivered at the right address (the address the seller provided me).

I called Paypal and I had to send the Ebay conversation en the representive saw that the item was delivered since she looked at the website of Royal Mail. In The Netherlands we have a carrier called 'post.nl', and the carrier that takes over the shipment when reaching the UK is Royal Mail. The track&trace code can only be viewed at Royal Mail, not at post.nl.

And then Paypal closed the dispute in favour of the SELLER, because they said that I didn't provide me with the right tracking information. They did not look at the Royal Mail website.

I did send the right information, I even have all the information still here. I'm baffled and angry. It's €350,- we're talking about, I had to send a fake item back at my dispenses and this fake item could be sold again. I'm unwillingly helping someone to commit a crime.

I want a solution!

[kernowlass]

@PDijk

Firstly if it was FAKE and you could have provided written proof from trading standards or a store / company that sold / produced the genuine article then you would not have had to return the item. If paypal has proof its fake they can't ask you to return it as its against the law to sell fakes and by saying to return it they are enabling it to be sold again illegally.

Secondly this is were you missed out >

The seller told me in a message on Ebay that I should use a different address than the one stated in her Paypal account. So I did,

You should always return an item to the address that the item was sent from and the address paypal give you to return the item to. The seller probably knew that if you did not return the item to the PAYPAL REGISTERED ADDRESS of the seller then you would lose any dispute.