Monarch Claim - Cannot load the claim in Paypal

[Flopirencia]

I'm a customer who booked a “flight only” after Dec 14th 2016 thru Monarch:

I've tried to file a PayPal buyer protection claim through the "normal processes". However, the claim is not recorded (I haven't received any email confirmation), nor listed in the queue of pending actions.

Can you please help?

Thanks!

[zgraham]

 *RESOLUTION* Here is how to get your refund for flights only booked after Dec 2016, if you have tried to open a case online and 0 is showing in your resoltion centre.

Call Payal, say operator to get through to a human. Explain you need them to talk to the disputes team. Get them to open a dispute for you and escalate it. Look in your resolution centre at the same time you should receive a new message from seller notification. A refund will be issued within 30 days under buyer protection.

[itayl60]

Thanks for the information, I will give it a go

[itayl60]

I have followed your advice and PP have started the process. Thanks again

[zgraham]

No problem glad I could help someone else

[FL27]

I followed this process and have now a dispute set up. The call was answered quickly(6mins from start to finish) after giving security details,   I used the word "operator". .....straight to a very helpful human. Thank you.

[Lyndacosta]

I rang PayPal direct as was unable to get the resolution centre to work. But that was on Monday and my PayPal is still showing no claims? Looking at these replies I am concerned. should I be able to see the claim online?

[zgraham]

Hi

Yes it should have shown up as soon as they opened the dispute for you over the phone, I would call again until the dispute shows in your resolution centre/ you receive email confirmation

[LavvyB]

I booked my flights in Jan 2017 and PayPa have said its over the 180 days buyer protection time so they can't do anything, is this right do you know?

[kernowlass]

@LavvyB

Yes paypals cut off point for buyer protection is 180 days.

However if you funded your paypal payment via a credit card then contact your card issuer and see if they will chargeback for you.

[kernowlass]

@Holly2017Holly

Read this reply from a mod on a question i asked yesterday.

>>>

Re: PayPal UK Community Chat – 04/10/2017

Hi @kernowlass ,

In regards to the visiblility of recently open disputes, we are aware of an ongoing technical issue. This has been highlighted as an urgent matter and hopefully we will have it resolved quite soon.

The Monarch issue is an ongoing problem but the link provided seems to work. There is a disclaimer advising customers of the delays processing complaints.  https://www.paypal.com/uk/selfhelp/article/monarch-flight-and-holiday-cancellations-faq3721.

Thanks

Martin

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[kernowlass]

Hi @kernowlass ,

In regards to the visiblility of recently open disputes, we are aware of an ongoing technical issue. This has been highlighted as an urgent matter and hopefully we will have it resolved quite soon.

The Monarch issue is an ongoing problem but the link provided seems to work. There is a disclaimer advising customers of the delays processing complaints.  https://www.paypal.com/uk/selfhelp/article/monarch-flight-and-holiday-cancellations-faq3721.

Thanks

Martin