I lost 600 dollars with paypal :D
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi CjFinca,
I am sorry to hear of your experience. Generally when a case is opened and your buyer states that they have not received all of their items or the item is significantly not as described they will be requested to return the item. Once they confirm with shipping information that the item has been returned we will then and only then issue them with a refund. Did you respond to requests for information on the case when asked? If not then the case may have timed out without your input and automatically went in your buyers favour.
Thanks for posting
Paula
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Cjfinca,
You should have an option to appeal the decision in the closed case section of the Resolution Centre. As you would normally only have 10 days to do so, it probably too late. In this case, you will need to send a request to the secure Message Centre on your account. Please mention in your request the dispute case reference number and the fact you have not received the items back.
Thanks
Martin

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Since June 23 and has not been transferred to the link bank account. in Adding and withdrawing money
- Impossible d'effectuer des achats in Sending and receiving money
- Payement via compte paypal (virement compte iban) impossible in Sending and receiving money
- Transfer money from paypal to bank account - problems in Adding and withdrawing money
- Refund not receive on my card in Refunds and cancellations