We bought something from a website, from someone we had used before, without issue, buying the exact same item, but had no end of issues integrating it with our systems, which, frankly, shouldn't have happened. Just to make things worse we paid late December but didn't get goods until mid January.
The seller was pretty arrogant about the issues, and whilst things were kept polite, they were basically hoping we would go away and not bother them anymore, I think; in the end they ignored all emails direct about a refund.
Anyway, as we'd used Paypal, I thought, great, at least we can make sure we get a refund for these useless goods.
So, 8 days ago, we ended up at the resolution centre. Again, it was all quite polite, and the seller agreed to a refund; this seemed to come through as a formal offer rather than just some free text in the chat. Right now, at the top of the case, which is still open, it states;
[Seller Co.] Limited will send you a refund when they receive the returned item. Thanks for your patience.
We used a tracked method, and put the tracking in the case chatter; they have signed for it over 6 days ago now.
However, although the case is still open, there seems to be no way of sending further messages, nor escalating it any further...
What happens now if the seller just does nothing?
