Contacting PayPal by phone?

[carvalho_marlen]

Has anyone succeeded in actually talking on the phone to someone in PayPal??

Seller tells me PayPal instructed him to tell me to close the dispute so he can issue the refund.  When I asked to send me the evidence, he said he talked to them on the phone! I haven't succeeded in finding a way to do that.

I presume Sellers take advantage of the buyer's option in the Resolution Centre to trick them into closing a dispute before they are issued a refund as they claim the funds are being held by PayPal and that hey can only issue a refund when funds are released. PayPal really need to give clear instructions to Buyers on when and how to close a dispute so Sellers don't use this loophole to trick Buyers into irreversible action, i.e. once a dispute is closed, buyers have no further leverage over a seller and I presume PayPal assume the dispute was closed to the parties satisfaction?

PayPal have indicated - they will contact me with any developments or if they require additional information from me by 09-Jun-2017. Should I just wait till then if Seller refuses to issue the refund?

[kernowlass · Accepted solution]

@carvalho_marlen

As you can only ever open one dispute per transaction then you should NEVER close a dispute / claim until you have a cleared refund OR your item.

The seller is talking rubbish, if you close a dispute then he is under no obligation to refund you. If he processes a refund then that would close the dispute automatically with no action on your part to close it.

Have you escalated the dispute to a claim? If so then leave it up to paypal.

BUT if you want to phone paypal you can  >>

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[carvalho_marlen]

Thanks for that. I escalated it weeks ago. Unfortunately PayPal take ages to 'act' allowing Seller plenty of room for them to pressure the other party into closing a dispute. There are no clear guidelines on how Buyers should respond to a Seller's demands in disputes. It would be helpful for instance if PayPal made it clear that once a dispute is escalated that all communication thereafter should be via the Resolution Centre rather than say "you can close the dispute at any time" as this gives the Seller room to manipulate buyers directly by email without going through the Resolution Centre.

Thanks for taking the time and trouble to respond to my post 🙂

[kernowlass]

@carvalho_marlen

Normally 30 days is the max time that paypal take so if it has been longer than that I would defo give customer services a call.

Good luck.

[carvalho_marlen]

@kernowlass 

Thankyou for your support/advice and getting me 'past the post' so to speak. Followed your suggestions and PayPal refunded me the the sum owed and closed the dispute. smileyhappy:

[kernowlass]

@carvalho_marlen

Good news, thanks for the update and glad it worked.   

[RobinB78]

The contact links do not work. I need to talk to Paypal