Closing case

[ERICOO7]

Hi can someone tell me once acase has been sorted out how I close it

[PayPal_Intars]

Hi ERICOO7,
 
Welcome to the community forum and thanks for posting.

If you're a buyer and you've resolved your complaint with the seller and wish to close it, you can do so in the Resolution Centre. Here's how:

1. Go to www.paypal.com/uk and log in to your account.
2. Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3. Under ‘Action’, next to the dispute/claim, click View.
4. Click Close this dispute and follow the instructions to close your complaint.

If a seller agreed to give you a refund, wait until the money is in your PayPal account before you close the complaint. If you close it, it can't be re-opened.

If you're a seller, you can close a case buy offering a refund to your buyer. Here's how to offer a refund:

1. Go to www.paypal.com/uk and log in to your account.
2. Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3. Under ‘Action’ next to your dispute, click View and follow the instructions to offer a refund.

Hope this helps,

Intars