Charged a fee after cancelling payment
Loefah
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Sep-09-2013
12:07 PM
I attempted to pay for an item three times last week but due to problems at the seller's end I had to cancel. I finally received the money back today into my account after waiting five working days but Paypal appears to have charged me a £3 fee along the way. Is this standard practice or can I get the full amount back?
1 REPLY 1

PayPal Employee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep-24-2013
06:01 AM
Hi Loefah,
Welcome to the Community Forum.
PayPal do not charge a fee for reversing a payment so you should receive the full amount. Maybe give customer service a call so they can look into this for you.
Let me know how you get on.
Rachael.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Can a payment from another PayPal account be retracted or cancelled by the person sending the money. in Sending and receiving money
- Cancelling payment in Sending and receiving money
- How do I cancel m payment that already transfered? in Refunds and cancellations
- Ebay seller cancelled in Refunds and cancellations
- Decline fee (foreign currency in Refunds and cancellations