Additional Information

[catnamedog]

I have a claim which is being dealt with by PayPal at the moment.

Following PayPals advice, I contacted the vendor requesting a refund and stating that the goods were not as they are advertised as, and also that even though the vendor has a .co.uk address, and that they are selling "100% Uk..." goods, they are in fact a Chinese company.

The vendor has offered gradually increasing values of refund, none of which has so far come to anything.

I would like to add the email exchanges that I've had with the vendor to my claim in order to show that I continue to make best efforts to gain a full refund.

I believe that it shows the vendor to be an unsuitable PayPal/Ebay vendor.

Can anyone advise me? I find the "help" structure very convoluted. I'd very much like to chat online to a PayPal agent.

[kernowlass]

Paypal will contact you if they want more info.

If they find in your favour then you may well be required to send the item back to the seller before you are refunded.

[catnamedog]

Thank you for your answer.

Several of the vendor emails allude to the item being "lost" in transit, and the refund system being incredibly long. They follow this with a suggestion that I keep the item, and accept a low - almost token - refund. I find this quite sinister, and is one of the reasons I don't believe that this vendor trades in an ethical manner. It is also the reason that I want PayPal to see the emails.

I repeat that the item is totally unsuitable, is the wrong colour, is made of the wrong material, and is not of marketable quality. Keeping the thing would simply save me the cost of postage, and would go in the bin.